Can't find licences after LAN card crash
Dear all,
I'm new of this forum, I couldn't go through all posts so please forgive me if I ask directly, maybe someone can help me . Yesterday the integrated LAN crashed and disappeared totally from PC. I installed immediately a new PCI LAN and now I'm online again but Drafting and Modeling can't find valid licences anymore (because of Hardware ID change I suppose). The Company that sold me the licences is no more active. Is there any possible procedure ? Thanks |
Re: Can't find licences after LAN card crash
Quote:
Yes, take contact to PTC and tell them your case. If you have purchased your license duly, normally they can transfer the license to a new network card if you prove that the old card no longer works. If you do not have a support contract that will probably cost something. Which version are you using? Hopefully not too old. Good luck :) |
All times are GMT -8. The time now is 02:15 AM. |
Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.