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-   -   Can't find licences after LAN card crash (https://www.cocreateusers.org/forum/showthread.php?t=8198)

Carlo 02-10-2015 07:08 AM

Can't find licences after LAN card crash
 
Dear all,

I'm new of this forum, I couldn't go through all posts so please forgive me if I ask directly, maybe someone can help me . Yesterday the integrated LAN crashed and disappeared totally from PC. I installed immediately a new PCI LAN and now I'm online again but Drafting and Modeling can't find valid licences anymore (because of Hardware ID change I suppose).

The Company that sold me the licences is no more active.

Is there any possible procedure ?

Thanks

Friedly 02-14-2015 08:13 AM

Re: Can't find licences after LAN card crash
 
Quote:

Originally Posted by Carlo (Post 25758)
Is there any possible procedure ?

Hello Carlo,

Yes, take contact to PTC and tell them your case.

If you have purchased your license duly, normally they can transfer the license to a new network card if you prove that the old card no longer works.
If you do not have a support contract that will probably cost something.

Which version are you using? Hopefully not too old.

Good luck :)


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