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Old 10-29-1999, 01:49 AM
Bert Ratia
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re: Dissapointed by CoCreate Customer Support

Hello Seiya, The process you describe is NOT the standard way CoCreate Support operates and should NOT be used to evaluate or grade the support team. If you had called with a valid support contract, you would have received personalized help in real-time and not had to involve a central person at your site. However, the licenses you are using were leased by your division at a nice discount in a volume purchase agreement (see http://www.cocreate.com/english/news/press/HPextc.htm). Your gardener was involved and informed during the discussions and this support process (which involves a central person at your site) lowers the cost your division had to pay. If you would like personalized support that does not involve your gardener, I will be glad to discuss some alternatives with you that would provide more personalized support and not involve your gardener. I'll give you a call to discuss your concerns further. Best regards, Bert Ratia CoCreate Software 970-206-8093