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Old 02-10-2015, 07:08 AM
Carlo Carlo is offline
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Join Date: Feb 2015
Posts: 1
Can't find licences after LAN card crash

Dear all,

I'm new of this forum, I couldn't go through all posts so please forgive me if I ask directly, maybe someone can help me . Yesterday the integrated LAN crashed and disappeared totally from PC. I installed immediately a new PCI LAN and now I'm online again but Drafting and Modeling can't find valid licences anymore (because of Hardware ID change I suppose).

The Company that sold me the licences is no more active.

Is there any possible procedure ?

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Old 02-14-2015, 08:13 AM
Friedly's Avatar
Friedly Friedly is offline
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Join Date: May 2012
Location: Belgium
Posts: 73
Re: Can't find licences after LAN card crash

Originally Posted by Carlo View Post
Is there any possible procedure ?
Hello Carlo,

Yes, take contact to PTC and tell them your case.

If you have purchased your license duly, normally they can transfer the license to a new network card if you prove that the old card no longer works.
If you do not have a support contract that will probably cost something.

Which version are you using? Hopefully not too old.

Good luck
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