#1
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Can't find licences after LAN card crash
Dear all,
I'm new of this forum, I couldn't go through all posts so please forgive me if I ask directly, maybe someone can help me . Yesterday the integrated LAN crashed and disappeared totally from PC. I installed immediately a new PCI LAN and now I'm online again but Drafting and Modeling can't find valid licences anymore (because of Hardware ID change I suppose). The Company that sold me the licences is no more active. Is there any possible procedure ? Thanks |
#2
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Re: Can't find licences after LAN card crash
Hello Carlo,
Yes, take contact to PTC and tell them your case. If you have purchased your license duly, normally they can transfer the license to a new network card if you prove that the old card no longer works. If you do not have a support contract that will probably cost something. Which version are you using? Hopefully not too old. Good luck |
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