CoCreate User Forum  

Go Back   CoCreate User Forum > Support > System Administration

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 02-10-2015, 08:08 AM
Carlo Carlo is offline
Registered User
 
Join Date: Feb 2015
Posts: 1
Can't find licences after LAN card crash

Dear all,

I'm new of this forum, I couldn't go through all posts so please forgive me if I ask directly, maybe someone can help me . Yesterday the integrated LAN crashed and disappeared totally from PC. I installed immediately a new PCI LAN and now I'm online again but Drafting and Modeling can't find valid licences anymore (because of Hardware ID change I suppose).

The Company that sold me the licences is no more active.

Is there any possible procedure ?

Thanks
Reply With Quote
  #2  
Old 02-14-2015, 09:13 AM
Friedly's Avatar
Friedly Friedly is offline
Registered User
 
Join Date: May 2012
Location: Belgium
Posts: 73
Re: Can't find licences after LAN card crash

Quote:
Originally Posted by Carlo View Post
Is there any possible procedure ?
Hello Carlo,

Yes, take contact to PTC and tell them your case.

If you have purchased your license duly, normally they can transfer the license to a new network card if you prove that the old card no longer works.
If you do not have a support contract that will probably cost something.

Which version are you using? Hopefully not too old.

Good luck
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -8. The time now is 10:39 AM.



Hosted by SureServer    Forums   Modeling FAQ   Macro Site   Vendor/Contractors   Software Resellers   CoCreate   Gallery   Home   Board Members   Regional User Groups  By-Laws  

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.